Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product.
If you have forgotten your password, you can recover it in the “Forget Password" section. You will receive an email with your new password.
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Yes. Click on the “Orders status" section in "YOUR ACCOUNT" and you will be able to track your order in real time.
We offer the following payment methods:
COD for local customers and net banking and 2checkout for international customers.
PKR 180 for local orders and free shipping on above PKR 2000.
For international customers $25 for first kg and $5 for each additional kg.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
By signing up an account with https://btwonline.pk/, you will be able to access and manage your account information easily. This includes:
• Changing your password
• Updating your billing or shipping address
• Checking your order status
• Viewing your complete order history
• Update Address
If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website